Order by December 19th to receive your Order for Christmas*
*UK Orders Only

Time Remaining

Customer Services

 

UK Telephone 0330 024 1945

Monday - Friday 9:00am - 6:00pm.

Saturdays and Bank Holiday Mondays 9:00am - 5:00pm.

Answer phone service late evenings and on Sundays.

Christmas Opening Hours
If you would like to order something in time for Christmas, please order by Wednesday 19th December 2018.
During the festive period we will be open 9am - 5pm week commencing 17th December and shall close 3pm Friday 21st December. We will re-open 9am - 5pm Thursday 27th December and close for New Year’s Day.
We return to normal hours 9am - 6pm Wednesday 2nd Jan 2019.


Overseas Telephone 00 44 16977 45130

Alternatively, Write to us by fax on 016977 45090

or by post at:

The Classic Boutique

FREEPOST CE451, Crawhall, Brampton, CA8 1BR


Most frequently asked questions

What is the returns and refund policy?

If an item is out of stock, can I still order it over the phone?

How do I return items I've bought online?

How much does UK delivery cost and how long does it take?

Which payment options do you accept?

How long do I have to return an item?

Can I cancel an order online?

What is standard delivery?

How secure is my transaction and personal details?

What should I do if I have forgotten my password?

How do I set up an account?


Contact Us

Telephone 

0330 024 1945

Anytime between 7am and midnight, 7 days a week.

For international enquiries call 00 44 16977 45130

Email 

Complete our online form to send an email to us.

We aim to respond to your email within 24hours of receipt.

Live Chat

Talk to a member of our customer services team online when the live chat button is displayed

Postal Address

The Classic Boutique,
FREEPOST CE451,
Crawhall,
Brampton,
CA8 1BR

Live Chat

Talk to a member of our customer services team online when the live chat button is displayed


Order a Catalogue

Click here to order a catalogue


View a Catalogue Online

Click here to view a catalogue


Newsletter and Special Offers

Click here to sign up for the newsletter


Delivery Times & Charges

For internet orders within the UK, your purchase will arrive within 7 working days. If for any reason the item you have ordered is not in stock, you may buy this item and will be charged immediately when ordering. Customer services will contact you to advise you of the expected delivery date of your purchase.

If you would like to order something in time for Christmas, please order by Wednesday 19th December 2018.

Tracked Delivery

The Classic Boutique are delighted to inform you that you will now be able to track your delivery online using the Royal Mail Track and Trace Service. You will receive your tracking number via email or text message if you have previously provided us with this contact information.

Postage and Packing
Postage and packaging charges are as follows:
UK (including Channel Islands) - £5.50
UK Premium postage: For an additional cost of £3 (£8.50) orders placed by 3pm Monday - Thursday will be sent 1st class on the same day and will arrive on the 1 - 2 day service.
European countries - £8.00
Rest of the world- £12.00

Home and Gift Purchases Your credit card will be debited by an additional £2 if you order a product from our Home and Gift section displaying the heavy item surcharge symbol.

We apologise that Home and Gift items are unavailable to customers outside the UK, due to their considerable weight and therefore associated postage costs. Any customers still wishing to buy these items should contact customers services on 0330 024 1945 who will advise postage costs specific to their order and overseas address.


Returns & Guarantee

Returning your purchase couldn't be easier. We enclose a FREEPOST RETURN LABEL (UK orders only). Simply affix the label to your parcel and hand in at any post office - we'll do the rest.

 If for any reason, at any time, you are not completely satisfied with your purchase, please return it for an exchange or immediate refund in full.


Heavy Item surcharge

Due to their considerable weight some items in the home and Gift catalogue carry a postage surcharge. Please add £2 to your postage and packing fee when ordering an item displaying the above symbol.

For deliveries to the UK the charge covers the cost of despatching goods to you and insures you against any deliveries or returns lost in transit. All overseas orders are despatched by airmail. Local duties may be payable on receipt.


Stock Availability

There are occasionally discrepancies, but the stock levels are correct to the best of our knowledge. If you order something that is out of stock, we will inform you by email or phone. Goods are reserved on a first come, first served basis.

To ask our Customer Service staff about availability you can also call
0330 024 1945
Monday-Friday 9:00am-6:00pm.
Saturday and Bank Holidays Monday 9:00am-5:00pm.
Answer phone service late evenings and on Sundays


Update Your Details

Update your details click here or contact our Customer Services team
UK Telephone 0330 024 1945
Overseas Telephone 00 44 16977 41444


Forgotten Your Password or Login

forgotten password or login Click here


Size Guides

Size Guide Women

Inside Leg
Measured from the top of the inside seem to hem.

Length
Jackets, coats and dresses are measured from nape of the neck to the hem. Skirt lengths are measured from below the waistband to the hem.

Size and Fit
Our garments are generously cut and most skirts and trousers feature waist elastication for comfort. All garment lengths quoted are approximate. Please refer to our size chart below to ensure you choose the best fit for you.

 XS

S

MLXL
81012141618202224
To Fit Bust (inches)32-3434-3636-3838-4040-4242-4444-4646-4848-50
To Fit Bust (cm)81-8686-9191-9696-101101-106106-111111-116116-122122-127
To Fit Waist (inches)
23-2525-2727-2929-3131-3333-3535-3737-3939-41
To Fit Waist (cm)
59-6464-6969-7474-7979-8384-8989-9494-9999-104
To Fit Hips (inches)33-3535-3737-3939-4141-4343-4545-4747-4949-51
To Fit Hips (cm)84-8989-9494-9999-104104-10910*-114114-119119-125125-130

Alteration Service
Skirts and trouser lengths are available as specified in the product details. If you wish to have trousers or skirts at exactly the length you choose we are able to offer an alteration service. Please specify in the comments box when ordering. Add £6 for trousers and £8 for skirts. Please note it is not possible to alter all-round knife pleated skirts.


Size Guide Men

Please refer to our size charts to ensure you choose the best fit for you.

Cotton/Wool mix & Brushed Cotton Shirts Shirt sizes cut to traditional fit (1 inch = 2.54cm)
Collar SizeChest to fit up toSleeve length
31"32"33"34"35"36"37"38"
1541Available Available     
15½43AvailableAvailableAvailableAvailableAvailableAvailableAvailable 
1645 AvailableAvailableAvailableAvailableAvailableAvailable 
16½47  AvailableAvailableAvailableAvailableAvailable 
1749  Available Available Available 
17¼51    Available Available 
1853     Available  
1957      AvailableAvailable
Single & Double Cuff Shirts Shirt sizes cut to traditional fit (1 inch = 2.54cm)
Collar SizeChest to fit up toSleeve length
31"32"33"34"35"36"37"38"
1541Available Available     
15½43AvailableAvailableAvailableAvailableAvailableAvailableAvailable 
1645 AvailableAvailableAvailableAvailableAvailableAvailable 
16½47  AvailableAvailableAvailableAvailableAvailable 
1749  Available Available Available 
17¼51    Available Available 
1853     Available  
1957      AvailableAvailable

 

Casual shirt sizes cut to a traditional fit (1 inch = 2.54cm)
Size MLXLXXL
To fit collar (inches)  15 - 16
16 - 17
17 - 17½
17½ - 18
To fit chest (inches) Up to 4142 - 4546 - 4950 - 57
To fit waist sizes (inches) Up to 38Up to 42Up to 47Up to 55
To fit sleeve sizes (inches)Regular33343536
Other sized items
SizeSMLXLXXL
To fit chest (inches)34 - 3638 - 4042 - 4446 - 4850 - 52
To fit waist (inches)30 - 3234 - 3638 - 4042 - 4446 - 48
Jacket Sizes
ChestSleeve and Length
InchescmSmallRegularLarge
3897AvailableAvailable 
40102AvailableAvailable 
42108AvailableAvailableAvailable
44113AvailableAvailableAvailable
46118 AvailableAvailable
48123 AvailableAvailable
Men's Hat and Cap Size Chart
Take measurements in centimetres around the head, one quarter of an inch above the top of the ears
Head Size (cm)56575859606162
Hat Size6 7/877 1/87 1/47 3/87 5/8

Shirt length
Measure from the middle of the back of your collar to the point of your shoulder, then, with your arm straight by your side, down the outside to length you want at the wrist.
If your length falls between two sizes we suggest you choose the longer.

Pockets
Where not already standard it is possible to fit pockets to shirts for an extra £6 pound charge, unless stated in product details.
When requested a left breast pocket will be fitted unless you state otherwise.

Trousers
Inside leg - measure from the top of the inside seam to the hem. We offer four standard lengths 29", 31", 33" and 35" If you wish for a specific length please specify in the comments box when ordering. Add £6 charge for this.


Fabric Swatches

Swatches are available of our designs. So if you would like a particular swatch before ordering - please just telephone us.

Ladies 0330 024 1945

Men's 0330 024 1943


Alterations Service

We offer the following services on selected items. If you wish to take advantage of any of these services, please call our Customer Service staff on 0330 024 1945 who will be happy to deal with your request.

Pockets on men's shirts
Where not already standard it is possible to fit pockets to shirts for an extra £6 charge, unless stated in product details. When requested a left breast pocket will be fitted unless you state otherwise.

Men's trouser shortening
We offer four standard lengths 29", 31",33" and 35". If you wish for a specific length below 35", there will be an extra charge of £6.

Ladies skirts and trousers
Lengths of garments are available as specified in the product detail. We also offer an alteration service if you wish to have trousers or skirts at exactly the right length you choose. The charge is an additional £6 for trousers and £8 for skirts.

Please note it is not possible to alter all-round knife pleated skirts.


Change or Cancel your Order

To change or cancel your order please contact our Customer Services Team


Payment Options

Mastercard Debit
Mastercard Credit
Visa Debit
Visa Credit
American Express
Diners Club


VAT

VAT of 20% is included in the product price except for customers that are ordering from the Channel Islands and Overseas.


Gift Vouchers

Gift Vouchers can be purchased by contacting Customer Services on Telephone UK: 0330 024 1945


Our Company

Introducing The Classic Boutique, the new modern woman's catalogue where timeless classic design and contemporary style come together.

Beautifully cut and expertly made this new collection brings a stylish edge to the very best of our classic heritage.

Available only directly from The Classic Boutique, this collection features a wide range of sizes and lengths and comes with a no time limit guarantee.

Order your free catalogue today and find out how you can achieve that modern well dressed look.


Shop Information

If you prefer you can visit our shop where you can choose from a wide selection of The Classic Boutique clothing. If there is something in our collection you would particularly like to try when visiting please telephone a few days in advance to check the item is in stock.

Brampton Shop

Crawhall,
Brampton,
Cumbria. CA8 1TN

Telephone: +44(0) 16977 41444
Open: Mon - Sat 9am to 5pm.
Closed on Bank Holidays.


Terms & Conditions

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.theclassicboutique.com ("our site"). Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information About

www.theclassicboutique.com is a site operated by The Classic Boutique ("we" or "The Classic Boutique"), which is a business of WCF Ltd. WCF Ltd is registered in England and Wales under company number 2263148 and has its registered office and main trading address at Crawhall, Brampton, Cumbria CA8 1TN. Our group VAT number is 442 8145 56.

Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Use of our site is restricted to customers aged 18 or over.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Site Changes Regular

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Visits to Our Site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions Concluded Through Our Site

Dated: July 2012

The terms and conditions ("Terms") on which we sell the products available on our site ("Products") to you are as follows:

1. These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.

2. You should print a copy of these Terms or save them to your computer for future reference.

3. We amend these Terms from time to time as set out in paragraph 15 below. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on the date set out above.

4. These Terms, and any Contract between us, are only in the English language.

5. To contact us, please see our Contact Us page.

Our Products

6. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

7. We recommend you use our Size Guide before selecting any Products with different sizes.

8. All Products shown on our site are subject to availability. We will inform you by telephone or email as soon as possible if the Product you have ordered is not available and we will not process your order if made.

How We Use Your Personal Information

9. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our policy, as it includes important terms which apply to you.

How the Contract is Formed Between You and Us

10. To place an order on our site, you will need to take the following steps:

(a) select the required Product(s), including your required size, colour and quantity and add the Product(s) to the shopping basket;

(b) once you have finished shopping, select the checkout option;

(c) enter your personal details (being your name, billing and delivery address, contact details, and details of where you heard about us);

(d) select whether or not to register so as to avoid having to re-enter your details the next time you wish to purchase Products from us;

(e) select your mailing preferences;

(f) accept these Terms and the Privacy Policy;

(g) check your details on the order summary page; and

(h) place your order and be directed to the secure Sage Pay website to enter your card details for payment.

11. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to check your order at each page of the order process.

12. After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in paragraph 13.

13. We will confirm our acceptance to you by sending you an email that the Products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send the Dispatch Confirmation.

14. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in paragraph 39, we will inform you of this by telephone or email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

Our Right to Vary These Terms

15. We may revise these Terms from time to time in the following circumstances:

(a) changes in how we accept payment from you; or

(b) changes in relevant laws and regulatory requirements.

16. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

17. Whenever we revise these Terms in accordance with paragraph 15, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the beginning of these Terms.

Your Cancellation and Refund Rights under the Distance Selling Regulations

Please note that in addition to this legal right to cancel a Contract, The The Classic Boutique offers its own returns policy which is described in paragraphs 25 to 28 below.

18. You have a legal right to cancel a Contract (under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in paragraph 20. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

19. However, this cancellation right does not apply in the case of any made-to-measure Products such as our alteration service.

20. Your legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of seven working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays and public holidays are not included in this period.

21. To cancel a Contract, you must contact us in writing by sending an email to info@theclassicboutique.com or by sending a letter to The Classic Boutique, Crawhall, Brampton, Cumbria, CA8 1TN.

22. You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case within 30 calendar days of the day on which you gave us notice of cancellation as described in paragraph 21. However, if you have returned Products to us because they are faulty or not as described, we will refund the price of the defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. We will refund you on the credit card or debit card used by you to pay.

23. If the Products were delivered to you:

(a) you must return the Products to us as soon as reasonably practicable;

(b) unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us; and

(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

24. Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation

The Classic Boutique's Additional Returns Policy

Please note that this return policy is in addition to the legal rights you have to cancel any Contract which we describe in paragraphs 18 to 24 and your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

25. If for any reason you are not satisfied with any Product you have purchased from us, you may return the Product to us and receive a full refund for the amount you paid for that Product.

26. If we delivered the Product via Royal Mail you can use the postage-paid returns label which was included with the Product when we delivered it to you. For large Products we can arrange for a courier to collect the Product from you at no cost to you.

27. If you are returning all Products which were purchased under an order, we will also provide a refund of the delivery charges that you paid in relation to that order.

28. We will refund you on the credit card or debit card used by you to pay for the Products.

Delivery

29. We will endeavour to fulfil your order as soon as possible. If we expect delivery to take longer than usual (for example, if the Product you have ordered is not currently in stock) we will call or e-mail you to advise you of the expected delivery date. If the expected delivery date is not to your satisfaction you may cancel the order and receive a full refund.

30. Delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery of Products which cannot be posted through your letter-box, Royal Mail or our courier will leave you a note explaining that they tried to deliver the Products and which contains details of how to rearrange delivery or collect the Products from the post office or from the courier.

31. The Products will be your responsibility from the completion of delivery.

32. You own the Products once we have received payment in full, including all applicable delivery charges.

33. If you order Products from our site for delivery to a destination outside the UK, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

34. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Price of Products and Delivery Charges

35. The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see paragraph 39 below for what happens in this event.

36. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

37. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we may adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

38. The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Times and Charges page.

39. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a pricing error, we do not have to provide the Products to you at the incorrect (lower) price.

How to Pay

40. You can only pay for Products using a debit card or credit card. We accept the following cards MasterCard, Visa, JCB, Diners, American Express and Maestro.

41. Payment for the Products and all applicable delivery charges is on despatch of goods.

Our Liability

42. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

43. We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

44. We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

Events Outside Our Control

45. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

46. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and

(b) out obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Communications Between Us

47. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email or by pre-paid post to The Classic Boutique at info@theclassicboutique.com or Crawhall, Brampton, Cumbria. We will confirm receipt of this by contacting you in writing. If you are exercising your right to cancel under paragraph 18, please refer to paragraph 21 for how to tell us this.

48. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.

Other Important Terms

49. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

50. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

51. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

52. These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Links from Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.

Your Concerns

If you have any concerns about material which appears on our site, please contact us at Crawhall, Brampton, Cumbria, CA8 1TN .


Privacy Policy

16th May 2018                                                         

Date of next review April 2019

WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN (trading as The Classic Boutique) ("We", "the Company", “The Classic Boutique”) are committed to protecting and respecting the confidentiality, integrity and security of the personal information we hold about each past or present customer, enquirer or visitor to our website ("you", "your").

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, and how we comply with our responsibilities under applicable data protection laws ("Data Protection Laws"). Please read this policy carefully and if you have any questions or concerns please contact us using the information below.

Data Controller

For the purposes of the Data Protection Laws, the data controller of your personal information is WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN.

Personal data collection

We only hold personal data about you which you have provided to us or to one of our authorised data processors or has been collected via social media metadata.

Categories of personal data we may collect and hold

We may collect the following information from our customers:

  • name;
  • contact details including billing and delivery addresses;
  • purchasing histories;
  • credit card details if applicable; and
  • social media metadata

Purposes for which your personal data is used

We will use the personal data which you provide to us for the following purposes:-

  • allowing us to process brochure requests and deliver sales orders;
  • identifying you automatically using your telephone number when ringing customer services;
  • taking payments in relation to the purchase of products;
  • fulfilling our lifetime guarantee in respect of returns and replacements;
  • sending you our postal catalogues and email newsletters;
  • providing postal communications from third parties that we think may be of interest to you;
  • undertaking customer research;
  • de-duping against alternative and our own databases;
  • preventing fraud and enhancing the security of our networks;
  • understanding how our customers interact with our websites and personalising their repeat visits;
  • determining the effectiveness of our promotional campaigns and advertising;
  • comparing to pooled information held within the data co-operatives to understand customer buying habits;
  • responding to queries and complaints; and
  • fulfilling our legal and fiduciary responsibilities.

Legal basis for Processing

In processing customer data WCF relies on the following legal bases:

  • Where it is necessary for the performance of our contract with you;
  • Where it is necessary for compliance with our legal obligations;
  • Where it is necessary for the purposes of our legitimate business interests, which include maintaining direct, relevant and appropriate contact with our customers to enable us to give them the best and relevant service and products; or
  • Where you have given your consent for the processing of your personal data.

We may process customer data on more than one legal basis. Please contact us if you need details as to which legal ground we are relying on to process any specific item of personal data.

Where we rely on consent to send marketing communications, you have the right to withdraw your consent at any time by contacting our customer services department or updating your marketing preferences online.

Disclosure of your personal data

We will not disclose personal information we hold about you to any third party except as set out below.

We may disclose personal data to third parties who are providing services to us, in particular to the IT companies that support our order processing and ecommerce systems, to the mailing houses and postal services that distribute our catalogues and products and to payment processors for the purposes of order payments and refunds. We also regularly de-dupe our customer databases against the Mail Preference Service and register of deceased and gone aways to ensure that our database is as accurate as it can be and that we are not mailing those customers who do not wish to be contacted.

We may also disclose personal data we hold to third parties:

(a) in the event that we sell any business or assets, in which case we may disclose personal data we hold to the prospective buyer of such business or assets; and/or

(b) if we are permitted by law to disclose your personal data to that third party or are under a legal obligation to disclose your personal data to that third party.

Updating your marketing preferences

We have no desire to contact those customers or enquirers who do not wish to receive marketing correspondence from ourselves or carefully selected third parties. We rely on freely given, specific, informed and unambiguous statements from our customers which signifies your agreement to the processing of your personal data for marketing purposes.

If you wish to change your marketing preferences there are various ways in which you can do this:

Data Profiling

We utilise data profiling to evaluate customer data to enable us to make predictions about an individual and group and target or personalise our postal marketing communications accordingly. Our communications are designed to tell you about the benefits we can offer so that you have exclusive access to the best deals. We use the information we hold about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

Data profiling is not used for email marketing. Your personal data is only profiled if you have consented directly to receive carefully selected postal mailings from third parties, have not subsequently opted out of direct marketing and have not opted out of direct mail via the Mail Preference Service. If you do not wish to have your data profiled in this way and you have not previously opted out of receiving selected communications from third parties, then please update your marketing preferences using one of the ways outlined above in this Policy.

We work with Epsilon International UK Ltd, a company that manages the Abacus Alliance on behalf of trusted UK retail partners and Club Canvas, part of Experian Ltd. The participating retailers are active in the clothing, collectibles, food and wine, gardening, gadgets and entertainment, health and beauty, household goods and home interiors categories. They share information on what their customers buy. The data profiler analyses this pooled information to understand customer’s wider buying patterns. From this information retailers, including WCF, can tailor their communications, sending people suitable offers that should be of interest to them based on what they like to buy.

Data Sharing

We share, swap, sell and purchase data with non-competitive trusted third-party retailers by using data co-operatives. This allows us to target our marketing to those customers who are likely to be the most responsive. Before sharing any customer data or before using any customer data acquired via a data co-operative, we would ensure that the data co-operative has undertaken appropriate due diligence to ensure that any data we sent or received for the purposes of marketing is compliant under the data protection laws.

We also share data with a small number of registered UK charities for a small fee.

Your data is only shared you have not opted out of receiving carefully selected postal mailings from third parties and you have not opted out of direct mail via the Mail Preference Service. If you do not wish to receive postal communications from carefully selected third parties, you should update your marketing preferences using one of the ways outlined above in this Policy.

Where we purchase customer data from other trusted third-party retailers for the purposes of one-off mailings, the data is deleted once the mailing has been completed unless the individual places an order and becomes a WCF customer.

Access and other rights

You may request to see the personal information we hold about you either digitally or on file at any point by making a request in writing to us via The Company Secretary, WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN or via email on pam.murray@wcf.co.uk. This request will be responded to within 30 working days. You will be provided with a copy of the personal information we hold about you. If we require more time to respond fully to any request, we will notify you in writing within the 30-day period referred to. Any additional copies of any information we provide to you may be subject to a reasonable fee.

You also have other rights under Data Protection Laws in relation to your personal data. In particular, you may have (i) the right to request that we rectify or erase information we hold about you in certain circumstances, (ii) the right to ask us to limit our processing of your information, (iii) the right (if we are processing information based on your consent, such as for marketing purposes) to withdraw your consent, (iv) the right to object to certain processing of your information (including the right to object to processing of your personal data for direct marketing purposes at any time), (v) the right to ask us to move, copy or transfer your personal information to another organisation.

If you wish to exercise any of these rights, please contact us via the Company Secretary at Crawhall, Brampton, Cumbria, CA8 1TN or via email on pam.murray@wcf.co.uk.

Accuracy of personal data

We try to ensure that the information we hold about you is accurate and kept up-to-date and may ask you to re-confirm certain information when you place an order. However, if at any time you believe that any information we are holding about you is inaccurate, out-of-date or incomplete, please notify us in writing via Customer Services, The Classic Boutique, WCF Home Shopping, at Crawhall, Brampton, Cumbria, CA8 1TN, by calling 0330 024 1945 or via email at info@theclassicboutique.com as soon as possible. We will promptly correct or delete any information found to be incorrect.

Security

We have put in place what we consider to be appropriate security measures against unlawful or unauthorised processing of the personal data we hold about you, and against the accidental loss of, or damage to, such personal data.

Transferring personal data outside the EEA

Except if appropriate safeguards are in place, we will not transfer any data to a country outside of the European Economic Area ("EEA") or to a person based outside the EEA (unless required to do so by applicable EU or member state law to which we are subject) and, in such circumstances, we shall inform you of such requirement (unless prohibited by applicable EU or member state law on important grounds of public interest). If we or one of our data processors enters into EU Standard Contractual Clauses (or their equivalent in the UK) with a third party outside the EEA to whom personal information is being transferred, this will be deemed "appropriate safeguards" for the purposes of this Policy.

Those customers living overseas should note that postal address information will be shared with the postal services to allow catalogues and parcels to be delivered.

Retention of data

We are committed to ensuring that we do not retain personal data for any longer than is necessary for the purposes for which it was obtained. As we operate no time limit product returns we hold order information indefinitely to enable us to fulfil this customer services guarantee. We also retain your marketing preferences in the event that your account is re-activated if you respond to an advertisement or marketing piece. Credit card tokens are held until expiry of the credit card.

You can update your marketing preferences at any time by using one of the methods outlined above.

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Changes to this policy

We may make changes to this Privacy Policy at any time. Any changes we make will be posted on this page and, where appropriate, notified to you in writing. Please refer to this page regularly to see any changes or updates to this policy.

Contact

If you have any queries about this policy or your personal data, or you wish to submit an access request or raise a complaint about the way your personal data has been handled, please do so in writing and address this to the Company Secretary, WCF Ltd, Crawhall, Brampton, Cumbria, CA8 1TN or via email on pam.murray@wcf.co.uk.

Complaints

If you are not satisfied with our response to any queries or complaints you raise with us or believe we are not processing your personal data in accordance with the Data Protection Laws you have the right to lodge a complaint at the Information Commissioner’s Office (https://ico.org.uk/).


Your Security

When you place orders they are recorded on our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.