Customer Services

 

UK Telephone 0330 024 1945

Overseas Telephone 00 44 16977 45130

Monday - Friday 9:00am - 6:00pm.

Saturdays and Bank Holiday Mondays 9:00am - 5:00pm.

Answer phone service late evenings and on Sundays.

Alternatively, Write to us by fax on 016977 45090

or by post at:

The Classic Boutique

FREEPOST CE451, Crawhall, Brampton, CA8 1BR


Gift Wrapping
We offer a gift-wrapping service. Add a special touch for a loved one and add Gift Wrap to your order for only £2.50. Add at checkout or for more information Please contact our customer services department on 0330 024 1945


Most frequently asked questions

What is the returns and refund policy?

If an item is out of stock, can I still order it over the phone?

How do I return items I've bought online?

How much does UK delivery cost and how long does it take?

Which payment options do you accept?

How long do I have to return an item?

Can I cancel an order online?

What is standard delivery?

How secure is my transaction and personal details?

What should I do if I have forgotten my password?

How do I set up an account?


Contact Us

Telephone 

0330 024 1945

Anytime between 7am and midnight, 7 days a week.

For international enquiries call 00 44 16977 45130

Email 

Complete our online form to send an email to us.

We aim to respond to your email within 24 hours of receipt.

Live Chat

Talk to a member of our customer services team online when the Let's Talk button is displayed on the home page.

Postal Address

The Classic Boutique,
FREEPOST CE451,
Crawhall,
Brampton,
CA8 1BR

Live Chat

Talk to a member of our customer services team online when the let's chat button is displayed on the home page bottom right  Click here >


Order a Catalogue

Click here to order a catalogue >


View a Catalogue Online

Click here to view a catalogue >


Newsletter and Special Offers

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Delivery Times & Charges

For internet orders within the UK, your purchase will arrive within 7 working days. If for any reason the item you have ordered is not in stock, you may buy this item and will be charged immediately when ordering. Customer services will contact you to advise you of the expected delivery date of your purchase.

Tracked Delivery

The Classic Boutique are delighted to inform you that you will now be able to track your delivery online using the Royal Mail Track and Trace Service. You will receive your tracking number via email or text message if you have previously provided us with this contact information.

Postage and Packing
Postage and packaging charges are as follows:
UK (including Channel Islands) - £5.50
UK Premium postage: For an additional cost of £3 (£8.50) orders placed by 3pm Monday - Thursday will be sent 1st class on the same day and will arrive on the 1 - 2 day service.
European countries - £20.95
Rest of the world- £20.95

Click and Collect

Parcel Delivery to Your Local Post Office Collection Point

The Classic Boutique use the Royal Mail to deliver parcels direct to your door using the tracked delivery service and this service will continue as normal. Should you prefer to have the parcel delivered to your local post office collection point so that you can collect it at your own convenience instead of being delivered to home, this is now also possible. Simply fill in your local post office collection point address in the alternative delivery address section on your order form. The royal mail will send you an SMS/email notification when the parcel is ready to collect. Please note you will need to have a mobile telephone number or email address to take advantage of this service.

Home and Gift Purchases Your credit card will be debited by an additional £3.50 if you order a product from our Home and Gift section displaying the heavy item surcharge symbol.

We apologise that Home and Gift items are unavailable to customers outside the UK, due to their considerable weight and therefore associated postage costs. Any customers still wishing to buy these items should contact customers services on 0330 024 1945 who will advise postage costs specific to their order and overseas address.


Free Returns

We enclose a FREEPOST RETURN LABEL (UK orders only). Simply affix the label to your parcel and hand in at any Post Office - well do the rest. Royal Mail now offer a parcel-pickup from home service for any of your returns should you be unable to visit the post office. For more information on how to take advantage of this service visit https://send.royalmail.com/collect/youritems where you can arrange for your parcel to be collected at a convenient time for you.


Heavy Item surcharge

Due to their considerable weight some items in the home and Gift catalogue carry a postage surcharge. Please add £3.50 to your postage and packing fee when ordering an item displaying the above symbol.

For deliveries to the UK the charge covers the cost of despatching goods to you and insures you against any deliveries or returns lost in transit. All overseas orders are despatched by airmail. Local duties may be payable on receipt.


Stock Availability

There are occasionally discrepancies, but the stock levels are correct to the best of our knowledge. If you order something that is out of stock, we will inform you by email or phone. Goods are reserved on a first come, first served basis.

To ask our Customer Service staff about availability you can also call
0330 024 1945
Monday-Friday 9:00am-6:00pm.
Saturday and Bank Holidays Monday 9:00am-5:00pm.
Answer phone service late evenings and on Sundays


Update Your Details

Update your details click here or contact our Customer Services team
UK Telephone 0330 024 1945
Overseas Telephone 00 44 16977 41444


Forgotten Your Password or Login

forgotten password or login Click here >


Size Guides

Women's Guide to Size and Measurement

How to Measure Yourself

Bust
Measure around the fullest part of the bust, keeping the tape parallel to the foor.

Waist
Measure around the waist at the narrowest point.

Hips
Measure around the fullest part of the hips, Approximately 20cm (8 inches) down from the waist.

Sleeve
Measure from the shoulder and down the arm, to the wrist.

Inseam
Measure the inside leg from the crotch to the ankle bone. Or measure the inseam of trousers that fit you well. 

Length
Jackets, coats and dresses are measured from nape of the neck to the hem. Skirt lengths are measured from below the waistband to the hem.

Size and Fit
Our garments are generously cut and most skirts and trousers feature waist elastication for comfort. All garment lengths quoted are approximate. Please refer to our size chart below to ensure you choose the best fit for you.


Women's Size Guide

  XS

S

M L XL
8 10 12 14 16 18 20 22 24
To Fit Bust (inches) 32-34 34-36 36-38 38-40 40-42 42-44 44-46 46-48 48-50
To Fit Bust (cm) 81-86 86-91 91-96 96-101 101-106 106-111 111-116 116-122 122-127
To Fit Waist (inches)
23-25 25-27 27-29 29-31 31-33 33-35 35-37 37-39 39-41
To Fit Waist (cm)
59-64 64-69 69-74 74-79 79-83 84-89 89-94 94-99 99-104
To Fit Hips (inches) 33-35 35-37 37-39 39-41 41-43 43-45 45-47 47-49 49-51
To Fit Hips (cm) 84-89 89-94 94-99 99-104 104-109 10*-114 114-119 119-125 125-130

Alteration Service
Skirts and trouser lengths are available as specified in the product details. If you wish to have trousers or skirts at exactly the length you choose we are able to offer an alteration service. Please specify in the comments box when ordering. Add £6 for trousers and £8 for skirts. Please note it is not possible to alter all-round knife pleated skirts.


Men's Guide to Size and Measurement

How to Measure Yourself

Collar
Measure around the base of your neck

Chest
Measure around the fullest part of the chest, keeping the tape parallel to the foor.

Waist
Measure around the waist at the narrowest point.

Sleeve
Measure from the shoulder and down the arm, to the wrist. 
If your length falls between two sizes we suggest you choose the longer.

Inseam
Measure the inside leg from the crotch to the ankle bone. Or measure the inseam of trousers that fit you well. 


Men's Size Guide

Please refer to our size charts to ensure you choose the best fit for you.

Cotton/Wool mix & Brushed Cotton Shirts Shirt sizes cut to traditional fit (1 inch = 2.54cm)